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We value our customers—contact us via email, phone, or chat for help selecting products and placing your order.

COME BY & SAY HI
Pearl Naturelle Shop
next to M-Mart, Boulevard Street, RT.03/RW.00, Gili Indah, Gili Air, Kabupaten Lombok Utara, Nusa Tenggara Bar. 83352
Frequently asked questions
Pearl Naturelle is rooted in island life—crafted and tested on Gili Air Island, where we understand the needs of your skin and hair. Our formulations are designed to tackle the specific environmental stressors of tropical climates, such as sun exposure, saltwater, and humidity. We're not just another beauty brand; we're your essential beauty solution for maintaining healthy, glowing skin and hair, wherever life takes you.
Yes! Our products are made with a range of gentle, natural ingredients that work for all skin and hair types. Whether you have dry, oily, sensitive, or combination skin, or if your hair is fine, thick, curly, or straight, our products provide the hydration, nourishment, and protection needed for every type.
Each product is carefully formulated using the finest tropical ingredients, like marine collagen, honey, and silk amino acids, to address the unique challenges of island living. Whether it's protecting your skin from UV rays, restoring moisture after a day in the sun, or keeping your hair soft despite humidity and salt, our products are designed to provide the ultimate nourishment and care for your body and hair.
Placing an order is easy! Simply visit our website, select the products that best suit your skincare and haircare needs, and follow the easy checkout process. If you need help choosing the right products for you or have questions about how to order, we’re here for you. Reach out via email, phone, or chat on our website, and our team will be happy to assist
Absolutely! Our products are formulated to help protect your skin and hair from UV rays, saltwater, and environmental damage. The Body Butter and Hair Leave-In Conditioner, for example, are designed to hydrate and shield your skin and hair from sun exposure while repairing any damage caused by daily environmental stressors.
At the moment, we offer international shipping to Singapore, Taiwan, and Malaysia. If you're in Gili Air or Indonesia and would like to buy our products to bring home, let us know! We’d be happy to prepare your order for you before you depart.
We offer a wide range of skincare and body care products, including lotions, oils, serums, masks, and more. Partners can choose from our signature collection or co-create fully custom formulations that reflect your brand story.
Yes! From fragrances and textures to packaging and labeling, we work closely with you to ensure every product feels unique and aligned with your brand identity.
Our MOQs are designed to accommodate both small boutique operations and larger hospitality groups. Exact quantities depend on product type and customization; we’ll provide details during consultation.
Yes! We handle logistics from Indonesia to Singapore, Malaysia, Taiwan, Australia, the Middle East, and beyond. Our team ensures smooth shipping, reliable restocks, and hassle-free import processes.
The timeline depends on product type, formulation complexity, and packaging requirements. Typically, co-created lines are ready within 6–10 weeks, including formulation, testing, and production.
Yes. We can provide you with branded brochures, visuals, and display materials. Additionally, we can offer product training so your team can confidently present and sell the products.
Absolutely. Our formulations are crafted to perform well in diverse environments, from tropical resorts to dry climates, ensuring your customers or guests receive consistent, high-quality experiences.
We offer competitive wholesale pricing designed to support healthy margins. Specific pricing will depend on customisation, order size, and recurring orders, and we’re happy to provide a transparent quote.
Yes. Many of our products feature natural ingredients, responsibly sourced botanicals, and eco-conscious packaging options to align with your brand’s sustainability goals.
We don’t just supply products, we build partnerships. You’ll have a dedicated contact to assist with restocks, marketing updates, training, and new product ideas to keep your offerings fresh and engaging.