Returns & Exchanges

Because each Pearl Naturelle product is personally prepared and customised for your order, we do not accept returns or exchanges for change of mind, personal preference, or a change to your selected scent after an order has been placed. We kindly ask that you review your product and scent selection carefully before completing your purchase.

Every order is carefully prepared and checked before leaving our atelier. If your order arrives with significant damage or an issue that occurred during preparation or delivery, please contact us so we can review the situation and find an appropriate solution.

This may include:

• A jar arriving cracked, broken, or severely damaged

• The product arriving substantially leaked or damaged

• Receiving a different product from the one you ordered
  

If you experience one of these issues, please contact us within 48 hours of delivery and include clear photographs of the product, packaging, and visible damage. You can reach us at pearlnaturellebeauty@gmail.com.

Once we have reviewed the details, we will do our best to resolve the issue fairly and, where appropriate, arrange a replacement product at no additional cost to you.

We personally prepare each order with care, and while we cannot accept returns for personal preference or change of mind, we always want you to receive the product you ordered in good condition. If something genuinely goes wrong, please let us know and we will be happy to look into it with you.